Reference

Legal terms before your q990h account

Before you open an account, this legal page sets out how q990h treats eligibility in India, account records, cookies, security checks and requests for changes.

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q990h Legal terms before your q990h account
CONTACT ROUTES

Legal help paths for your account

Legal questions often need the right trail, so we keep separate contact paths for access, privacy, payment records and account disputes.

Legal email desk Write to [email protected] for privacy rights, account terms, access questions or formal record requests.
Account chat path Open chat from your account when a legal issue is tied to a live…
Payment record checks For UPI, Paytm, PhonePe or Google Pay disputes, share the transaction reference and time…
DATA HANDLING

Data, cookies and account records

We handle legal records by purpose, not by habit. Account data is used for access checks, wallet reconciliation, fraud control, service messages and replies to your requests.

Account data use

We use your name, mobile number, email, login history and wallet records to run the account, verify actions and respond…

Cookie controls

Cookies support login sessions, fraud signals and preference memory.

Security checks

We monitor device changes, password resets, payment mismatches and unusual account movement.

Retention periods

Some records are kept only while your account remains active; payment and dispute records may be held longer where law…

Change requests

You can ask us to correct an email, mobile number, spelling error or address detail.

Escalation path

If our first reply does not resolve a legal concern, ask for escalation in the same thread.

Legal questions before you join

These answers cover the legal points we are asked about most often before you create or change an account. They focus on eligibility, data rights, payment records, cookies and contact routes. If your question depends on your state or local rule, our answer may ask for more context before we act.

Access depends on local law and is available where local law permits. If your location or account details suggest a restricted area, we may limit access or ask for confirmation before allowing account activity.

We keep details needed to run the account, verify identity, match payments, answer support requests and meet legal record duties. This can include contact details, login history, payment references and account action logs.

Email [email protected] from your registered email and state what needs correction. We may request proof if the change affects your name, mobile number, payment ownership or withdrawal checks.

Payment references help us match your wallet entries with the payment app record. They are also used for refunds, duplicate payment checks, disputes and legal accounting where a transaction needs to be traced.

You can ask us to close or remove eligible account data. Some payment, security and dispute records may need to remain for a required period if law, audit needs or unresolved account matters apply.

Tell us as soon as you notice an unknown login, device change or wallet action. We may freeze selected account functions while we verify ownership through your registered email, mobile number or payment trail.

Formal legal requests should go to [email protected] with your registered contact detail and a clear description of the issue. We route privacy, account, payment and access matters to the relevant internal team.